05-25-2017 05:19 PM
Its been over 30 hours since my new Verizon service got installed. The technician was unable to activate while he was here. And told to check back in 2-4 hours according to the message in the subject line above. I did and have bene getting the same message 30 hours later. I was on the phone 3 times with Verizon last night. After about 40 minutes on one of the calls and placing me hold the phone line simply got cut off. No callback. What a frustrating ordeal.
I have in and out of calls today calling Verizon since morning. It's now 8:15 PM and this still not resolved! The last call was that I should be expecting a call from the supervisor with an hour. This is now two hours later. If there is anyone reading this I would appreciate the callback.
This is a terrible welcome experience I have had, to say the least, and I am really considering switching back to my last provider.
05-25-2017 08:54 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.