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Youtube Slow in the day and night.

Youtube Slow in the day and night.

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Copper Contributor MarkyMark
Copper Contributor
Posts: 6
Registered: ‎08-17-2009
Message 1 of 17
(20,085 Views)

I've had the fios package for about 3 months now and i've got the Westell router not the Actiontec. For the first couple of months youtube videos have loaded very fast to my satisfaction, but up until now for about 4 weeks and going, youtube videos have been stopping to buffer every second, even the crappy quality videos.

 

But the thing is its happening during the daytime and night time until 10 pm, after that the videos load extremely fast. But admittedly I have never stayed up to see when the slow down begins again the next day.

 

So what do you fellow fios users think is the problem.

 

16 REPLIES 16
Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009
Message 2 of 17
(19,998 Views)

there are lots of possibilities.

 

First get a tracert to see how it looks between you and youtube

 

in windows go to the cmd prompt and type  tracert www.youtube.com

 

Post those results.

 

Second, have you rebooted or reset the router yet? If not, try.

 

Third, the problem may not be on your end, it may be on youtube's. the hours that you are seeing issues are the hours when the web site will be at its busiest. Durng the day. At night the number of people going there will drop off, so the load on the servers is reduced allowing them to load faster. Youtube is getting more and more popular so it is not suprising that they would start slowing down.

 

Last, I dont think this will be the issue since it does get better at night but you may want to try updating your video drivers, and make sure that your Media player is up to date as well.




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Copper Contributor MarkyMark
Copper Contributor
Posts: 6
Registered: ‎08-17-2009
Message 3 of 17
(19,979 Views)

Here is the tracert for youtube.

 

http://img7.imageshack.us/i/tracertl.png/

 

and I'll try to reset the router to see if that works.

 

Edit: I reset the router but youtube videos are still slow at downloading.

Message Edited by MarkyMark on 08-17-2009 03:15 PM
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008
Message 4 of 17
(19,970 Views)

According to your tracert, this doesnt appear to be a network issue. Could very well be an issue with youtubes content delievery servers as reported by users on other forums. [ http://www.dslreports.com/nsearch?q=youtube+buffer ] I get constant buffer here on my FiOS connect + in the office.

 

May not solve your problem, but may save a call into tech support.

 

*EDITTTTTTTTT*

 

Yeah, sometimes you look over the simple obvious things....I'm a little embarassed by my recent post about this

 

First hop is def thhe problem here. Check some of the things mentioned by the below poster.

Message Edited by CharlesH on 08-17-2009 06:54 PM
Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009
Message 5 of 17
(19,966 Views)

Charles at first blush, I thought the same thing, until I looked closer. Hop 1.

 

1   <1ms   4294967294ms  4294967294ms  myrouter.hone [192.168.1.1]

 

 

This is the problem right here. This is a problem between the computer and router. 3 possible issues.

 

  1. a problem with the nic card on the computer
  2. a problem with the ethernet cable from computer to router
  3. a problem with the router

I'd start by replacing the ethernet from the computer to router, and just for the heck of it try plugging into a different port on the router. if the problem continues, then I would hard reset the router. Finally, if possible, I'd connect another computer and do it again.

 

If the cable fixes it, done

 

if not then reset the router, if good, done

 

if not then connecting another computer will let us know if it is the router or computer




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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008
Message 6 of 17
(19,959 Views)

You are correct.  I didnt even register that part as I was looking for network issues right off the bat.

 

My mistake.

Copper Contributor MarkyMark
Copper Contributor
Posts: 6
Registered: ‎08-17-2009
Message 7 of 17
(19,897 Views)

Hey thanks spacedebris for your expertise, I did everything that you told me to do but youtube is still buffering videos every second. I think its the router, for the first few days of having Fios I ran into a problem with the router, the internet stopped working. As it turns out the router that i was provided with was a defective one. So after calling Verizon, they sent in a repair man to sort out the situation. I dont think the repairman replaced the router but simply just did something to fix the original one, and now it maybe acting up again.

 

Do you think this is the case? Do I need to be provided with a whole new router?

 

I know it has nothing to do with my computer because im a advance user and I keep my computer clean of spyware, viruses, etc. but also youtube is also slow on my laptop which uses wifi.

Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009
Message 8 of 17
(19,883 Views)

Since you have a second computer this will be easy. Now for troubleshooting we need to check this out in a specific way. This is also so you have ammunition to take with you when/if you have to go to tech support.

 

 

  1. connect your laptop to the router via an ethernet cable. You can either use the same cable that the desktop used or even better get a new cable.
  2. run a tracert from the laptop the same as you did with the other computer

If the laptop gets the same type of numbers that are very high at hop 1. Then it is the router. Reset the router by pushing and holding the reset button on the back for 10 seconds and then repeat the tracert. If you get the same results. time to contact tech support for replacement. (you have to do this with the wired connection otherwise they can claim that your comparing apples and oranges, you and I both know better but we have to approach it this way so that we can "prove it" to tech support)

 

if the laptop doesnt show the same results then you know it is something between the computer and cable. could be bad nic card drivers, a nic card failing, bad windows update, or bad cable.




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Contributor markmc
Contributor
Posts: 1
Registered: ‎08-18-2009
Message 9 of 17
(19,872 Views)

I second that.  I get great results with the dslreport tests.  I have a wired computer and wireless laptop.  Both buffer.  I had a friend at his house on youtube getting the same thing.  No problems.

 

My guess.. Verizon is content filtering... perhaps limiting the speed that users connect to certain sites, and Youtube is sitting at #1. Is that close?

 

-Mark

Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009
Message 10 of 17
(19,806 Views)

actually that is one of the things that Verizon has going for it above other companies. They dont content filter.

 

 

That is why tracerts are so important. they tell us where the possible bottlenecks or slowdowns may be occuring. In the case of MarkyMark there, the tracert told us that the problem is between the computer and router. We know with a great deal of certanty that the problem is one of 3 things, computer, cable, or router.

 

 

Now for Markmc, we would need a tracert from you as well before any determinations can be made. Since both you and your friend are having similar issues with youtube, it could be a Verizon issue, or it could be an issue with a youtube server, or it could be a router inbetween Verizon and Youtube. A tracert would give us somewhere to start. I can connect to youtube just fine so it is likely to be an issue in your regional area. But it likely different than the one experianced by MarkyMark as his is a problem inside his house.

Message Edited by spacedebris on 08-19-2009 09:59 AM



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