Tv and phone went down.Prior to all this ,kept hearing beep.Checked battery backup held down buttons and tv and phone came back on.Went down again todat and I went thru same procedure.It s up and running but why bdoes it keep going down.
Sounds like the power supply is starting to go. I would schedule a appt for a tech to come out and replace. At some point it will not recover from a reboot.
@smitty20 wrote:Tv and phone went down.Prior to all this ,kept hearing beep.Checked battery backup held down buttons and tv and phone came back on.Went down again todat and I went thru same procedure.It s up and running but why bdoes it keep going down.
You can replace it yourself. No sense getting a truck roll and possible charge for tech visit.
https://www.verizon.com/support/residential/battery-backup/backup-unit
The new battery reserves are even easier. Just put D cell batteries in the case.
Remember there are battery backup units and battery reserve units.
I sorry. I should have be more clear. I didn't mean to replace the battery. I meant the actual power supply itself most likely needs replacing. And definitely don't waste money on the 12v battert, because Verizon no longer installs those bbu/power supply combo. All repairs and installs are the power adapters with the d cell tray.
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