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can not accept bundle tos

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Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎09-13-2008

can not accept bundle tos

Message 1 of 12
(15,116 Views)
Hi.  I just upgraded my bundle to the extreme hd, 20/5 internet with phone.  I got the tos agremment in an e-mail and everytime I login in to accept it, it tells me to call customer service and give me an error code.  I called today and tech support had no idea what the code meant.  Any one ever have an experience like this?  I mean I just want to accept the terms to get my discount price.  If I ask can they snail mail this or fax it to me?
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Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: can not accept bundle tos

Message 10 of 12
(14,867 Views)
I double checked your TOS and your good to go 🙂

View solution in original post

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Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: can not accept bundle tos

Message 2 of 12
(15,083 Views)
I had the same issue, I believe I had to talk with someone in billing, They are able to send you out a paper TOS to sign and send back. 
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Contributor
Contributor
Posts: 4
Registered: ‎11-24-2008

Re: can not accept bundle tos

Message 3 of 12
(15,072 Views)

Currently with any of the FLEX bundles just TV/data non phone bundles there is no required TOS agreement required.  The paper TOS agreement is not required either.  If you have the service you don't have to worry about losing your discounts.

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Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: can not accept bundle tos

Message 4 of 12
(15,068 Views)
where did you hear that?

@JohnGuitar wrote:

Currently with any of the FLEX bundles just TV/data non phone bundles there is no required TOS agreement required.  The paper TOS agreement is not required either.  If you have the service you don't have to worry about losing your discounts.


 

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Silver Contributor III
Silver Contributor III
Posts: 398
Registered: ‎10-09-2008

Re: can not accept bundle tos

Message 5 of 12
(14,965 Views)
if accepting the terms of service bundle agreement is required you do not have to do it exclusively through the email link.  You can go straight to the web site   something like  verizon.net/acceptmyfios or something.  you have to ask the tech support people fo the exact web site.  It will ask you to log-in with your primary @verizon.net email account to accept and it will be real quick
cjacobs001
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Silver Contributor III
Silver Contributor III
Posts: 398
Registered: ‎10-09-2008

Re: can not accept bundle tos

Message 6 of 12
(14,961 Views)

verizon.net/fiosbundleterms I think

cjacobs001
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Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎09-13-2008

Re: can not accept bundle tos

Message 7 of 12
(14,930 Views)

cjacobs, thanks for the link.  I used that link and when I log in with my user name and password, it gives me the error message seen at the following link: http://swopey78.tripod.com/aboutme.  I agreed to a bundle terms of service when I became a fios subscriber in June 08, wonder if that means since I already accepted a bundle term I don't have to do it again, at least that's what I am led to believe according to my screen.

 

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Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: can not accept bundle tos

Message 8 of 12
(14,908 Views)
If I were you I would call up Verizon support, to verify it is all set. 
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Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎09-13-2008

Re: can not accept bundle tos

Message 9 of 12
(14,898 Views)
Thanks.  I actually did that on Friday, and they said I was ok.  Now I'll wait and see Smiley Happy
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Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: can not accept bundle tos

Message 10 of 12
(14,868 Views)
I double checked your TOS and your good to go 🙂

View solution in original post

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