can not accept bundle tos
swope12211
Enthusiast - Level 3
Hi.  I just upgraded my bundle to the extreme hd, 20/5 internet with phone.  I got the tos agremment in an e-mail and everytime I login in to accept it, it tells me to call customer service and give me an error code.  I called today and tech support had no idea what the code meant.  Any one ever have an experience like this?  I mean I just want to accept the terms to get my discount price.  If I ask can they snail mail this or fax it to me?
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Re: can not accept bundle tos
Techman28
Master - Level 1
I double checked your TOS and your good to go 🙂

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Re: can not accept bundle tos
TimSykes
Specialist - Level 2
I had the same issue, I believe I had to talk with someone in billing, They are able to send you out a paper TOS to sign and send back. 
Re: can not accept bundle tos
JohnGuitar
Enthusiast - Level 2

Currently with any of the FLEX bundles just TV/data non phone bundles there is no required TOS agreement required.  The paper TOS agreement is not required either.  If you have the service you don't have to worry about losing your discounts.

Re: can not accept bundle tos
TimSykes
Specialist - Level 2
where did you hear that?

@JohnGuitar wrote:

Currently with any of the FLEX bundles just TV/data non phone bundles there is no required TOS agreement required.  The paper TOS agreement is not required either.  If you have the service you don't have to worry about losing your discounts.


Re: can not accept bundle tos
cjacobs001
Contributor - Level 3
if accepting the terms of service bundle agreement is required you do not have to do it exclusively through the email link.  You can go straight to the web site   something like  verizon.net/acceptmyfios or something.  you have to ask the tech support people fo the exact web site.  It will ask you to log-in with your primary @verizon.net email account to accept and it will be real quick
Re: can not accept bundle tos
cjacobs001
Contributor - Level 3

verizon.net/fiosbundleterms I think

Re: can not accept bundle tos
swope12211
Enthusiast - Level 3

cjacobs, thanks for the link.  I used that link and when I log in with my user name and password, it gives me the error message seen at the following link: http://swopey78.tripod.com/aboutme.  I agreed to a bundle terms of service when I became a fios subscriber in June 08, wonder if that means since I already accepted a bundle term I don't have to do it again, at least that's what I am led to believe according to my screen.

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Re: can not accept bundle tos
TimSykes
Specialist - Level 2
If I were you I would call up Verizon support, to verify it is all set. 
Re: can not accept bundle tos
swope12211
Enthusiast - Level 3
Thanks.  I actually did that on Friday, and they said I was ok.  Now I'll wait and see Smiley Happy
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Re: can not accept bundle tos
Techman28
Master - Level 1
I double checked your TOS and your good to go 🙂