I cancelled my service last summer, and I have now received three statements on which I have had a credit due to me. The first time, I did nothing because I assumed it would be sent to me. The second time, I tried to get help through the online chat. The representative told me that they wouldn't send it until I requested it, but that I could not request it through her, instead I needed to call customer service. So I did, and they said they would send it to me. Then, a few days ago, I got a third statement saying I was still owed the money. I called again, and was told that I never requested that they send the money to me. But, they would send it to me now. I explained that I had already requested it, and asked where I could complain about this situation. The representative told me to go to the complaint section of verizon.com, which of course does not exist. I told her it didn't exist, and she said that was a different office than hers and hung up. So, long story short...do I actually have any hope of getting this money or is it gone forever?
Hi bhornbecker,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
