×

Switch Account

cannot connect to google.com, can connect to all other websites

cannot connect to google.com, can connect to all other websites

Reply
Highlighted
Contributor
Contributor
Posts: 4
Registered: ‎03-22-2011

cannot connect to google.com, can connect to all other websites

Message 1 of 4
(1,923 Views)

From my PC, I cannot connect to google.com - it times out. But I can connect to all other websites.

I tried tracert from the dos command prompt and get this:

 

C:\Documents and Settings\me>tracert google.com

Tracing route to google.com [87.125.87.103]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.2.1
  2     2 ms     1 ms     1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  3    10 ms     7 ms     7 ms  L100.NWRKNJ-VFTTP-94.verizon-gni.net [98.109.129
.1]
  4  87.125.87.103  reports: Destination net unreachable.

Trace complete.

 

How do I debug this?

 

3 REPLIES 3
Highlighted
Contributor
Contributor
Posts: 4
Registered: ‎03-22-2011

Re: cannot connect to google.com, can connect to all other websites

Message 2 of 4
(1,919 Views)

Forgot to mention that this happens with both Internet Explorer and Firefox

 

I think this problem started when I tried to delete google chrome using add/remove programs from the control panel. My guess is that something got corrupted during the uninstall - perhaps the registry.

The \windows\system32\drivers\etc\hosts file looks good.

Any help will be greatly appreciated.

Highlighted
Gold Contributor VII
Gold Contributor VII
Posts: 1,778
Registered: ‎05-14-2009

Re: cannot connect to google.com, can connect to all other websites

Message 3 of 4
(1,875 Views)

What you are seeing has nothing to do with IE or FF.  

 

Does the problem still exist?  Its probably a VZ routing issue on the subnet you are on.

Highlighted
Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012

Re: cannot connect to google.com, can connect to all other websites

Message 4 of 4
(1,820 Views)

@oofoofoof wrote:

 ... I think this problem started when I tried to delete Google chrome using add/remove programs from the control panel. My guess is that something got corrupted during the uninstall - perhaps the registry ...


 

This is a known issue with Chrome.  Several registry keys are changed when Chrome installs, but not revised following the Chrome un-install.  Use any search engine to find the keys (usually  located in [HKEY_CURRENT_USER\Software\Classes]).  I found it easiest to simply copy the affected keys from another machine that never had Chrome installed.

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.