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cannot connect to websites, very slow connections since firmware update by verizon.

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Bronze Contributor I
Bronze Contributor I
Posts: 70
Registered: ‎01-15-2014

cannot connect to websites, very slow connections since firmware update by verizon.

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My internet has slowed down. and cannot to some of the websites such as yahoo.com and newegg.com

 

 

this started happening. since the firmware update by VERZION.  

. basically last night i was firmware on the router 40.21.10.2. and now after the firmware update it has Current Version: 40.21.10.3. this is what causing the issue. before the firmware update everything was super fast and excellent. now everything is horrible.

EVERYONE be careful of the new firmware update.

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Bronze Contributor I
Bronze Contributor I
Posts: 70
Registered: ‎01-15-2014

Re: cannot connect to websites, very slow connections since firmware update by verizon.

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(6,543 Views)

what  city, state are you in?

 

what is the issue your having?  random websites not connecting.

 

change the MTU setting in the Router to 1496. that should fix the issue. but this is only a temporary fix. until Verizon comes a permanent fix.

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Silver Contributor II
Silver Contributor II
Posts: 279
Registered: ‎08-07-2010

Re: cannot connect to websites, very slow connections since firmware update by verizon.

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(6,722 Views)

@cyberdome wrote:

My internet has slowed down. and cannot to some of the websites such as yahoo.com and newegg.com

 

 

this started happening. since the firmware update by VERZION.  

. basically last night i was firmware on the router 40.21.10.2. and now after the firmware update it has Current Version: 40.21.10.3. this is what causing the issue. before the firmware update everything was super fast and excellent. now everything is horrible.

EVERYONE be careful of the new firmware update.


   Try using your remote and TV to have VZ run diagnostics:

 

   Remote>menu>internet>network help>fix a slow connection

 

   Good luck!

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Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎01-06-2014

Re: cannot connect to websites, very slow connections since firmware update by verizon.

Message 3 of 4
(6,657 Views)

 

 

I read your post and now i'm trying to force an upgrade in my router, after it said there is a new verzion available,  thinking maybe that will fix the issue,  since I've been having slow speeds too starting tonight.

 

 But  Verizon called me back and said  the engineers are working to fix a problem that is affecting all the customers in my area.  SO I don't know whats going on....and its taking a real long time for this firmware update lol.

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Bronze Contributor I
Bronze Contributor I
Posts: 70
Registered: ‎01-15-2014

Re: cannot connect to websites, very slow connections since firmware update by verizon.

Message 4 of 4
(6,544 Views)

what  city, state are you in?

 

what is the issue your having?  random websites not connecting.

 

change the MTU setting in the Router to 1496. that should fix the issue. but this is only a temporary fix. until Verizon comes a permanent fix.

View solution in original post

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