×

Switch Account

cannot transmit my turbotax returns using FIOS Interneet connection

Reply
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎04-05-2010

cannot transmit my turbotax returns using FIOS Interneet connection

Message 1 of 5
(4,662 Views)

I cannot transmit my tax returns using FIOS Internet. A good example is that I cannot connect to

https//ttlc.intuit.com

I can access this website via my work internet connection, but not from FIOS Internet. Turbotax, when it tries up upload my returns reports that I have no internet connection, which is wrong. I can get to many internet sites: google, google mail, hotmail, and several government epay sites all by internet explorer. But not the turbotax live community. e.g., the ttlc.intuit.com website. Is verison blocking this connection?

4 REPLIES 4
Highlighted
Trivia Champ
Trivia Champ
Posts: 5,925
Registered: ‎09-24-2008

Re: cannot transmit my turbotax returns using FIOS Interneet connection

Message 2 of 5
(4,581 Views)

Can you access the site using a proxy sever?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Highlighted
Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎04-02-2010

Re: cannot transmit my turbotax returns using FIOS Interneet connection

Message 3 of 5
(4,575 Views)

Have you done a trace?  Several sites have been unreachable for the past couple of days due to an outage/intermittent connectivity to sites routed through california.

 

See this thread:

 

http://forums.verizon.com/t5/FiOS-Internet/Verizon-Oregon-Customers-Can-Not-Connect-to-CA-Sites-Incl...

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎03-26-2012

Re: cannot transmit my turbotax returns using FIOS Interneet connection

Message 4 of 5
(1,063 Views)

I have the same exact issue, and I don't see any useful answers here...could you let me know if you were able to resolve the issue...if so, how?  Was there any port forwarding involved on the Actiontec router?

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,486
Registered: ‎12-15-2010

Re: cannot transmit my turbotax returns using FIOS Interneet connection

Message 5 of 5
(1,038 Views)

It seems Intuit is using Amazon AWS for web hosting. It could be possible that your work connection is hitting a different server on Intuit's end if they are distributing the load across multiple hosts, or what is more likely, your work connection has different routing all together and it is failing along the way on your FiOS connection. Best way to see what is going on would be to run a Traceroute.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.