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Changing service into my name in house that already had fios. Installed new router but it seems that it is just the old service still. I can log into my verizon and the fios app, but most items are greyed out. When I go to the activatemyfios.verizon.net address it just ends up sending back to my verizon page. I've spent 45 minutes on hold twice on the phone and haven't gotten a live person. Did the call back feature and when they called me back there was no one there.
Not sure what the issue is.
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Possible the person who had it before did not cancel it. Or it’s pending cancellation.
call 1-800-VERIZON between 8 am till 5 pm EDT to get an American representative.
might be a simple fix of just restarting the router or doing a release of the dhcp before plugging in new router. If the router is disconnected for two hours the dhcp releases on its own.