I also, now in mid-October, am suffering from Verizon email lockout on a sub-account. I waited through the 20 minutes of hold and then chat and phone process, to have a temporary pwd set. Using that, I was able to reset my pwd. . . or so I thought. I read and cleared my inbox... then logged out. Immediately I attempted a login again, but was immediately advised that the new pwd was incorrect! How frustrating is that? They helped me reset it, then immediately it became invalid on the 'next' usage. I am now ComcastReady... that's the phone, cable and internet alternative where I live, and I'm going to me moving to them soon.
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