contract renewal

[carolynd11]

I didnt know which category to put this in.

I went through the contract renewal process on line today with someone on online chat.

Everything seemed to go fine, but he told me that I would receive an email with my order number and info about my renewal.  That was 6 hours ago and no email.  How do I know everything went through.  It would be considerably more expensive to pay for my bundle without a contract.  I have my order number because it was on the renewal process, but there is no link for me to contact if this does not go through.

{edited for privacy}

[ElizabethS]

You need to call Verizon and see if the order has been processed.

[carolynd11]

I was told some people are bit eligible for a contract (no reason given) I currently have the ultimate package, phone and internet plus my cell phone.  My bill is almost 300 dollars a month but they dont want to give me a contract or a reason 

[carolynd11]

sorry, that was supposed to be not eligible for a contract

[CRobGauth]

You were told by Verizon that you are not elgible for a contract?