I was charged an upgrade fee of $90.00 for an upgrade that i didnt ask for by a customer service rep who offered me a "promotion of showtime and an upgrade" at no additional charge the day of my installation. i have made 3 calls today speaking with a manager Mike whom advsied that he could not get transcript of the recorded call as not all calls are recorded and they would not credit back my fee of $90.00 when they upgraded me from 75 to 150 on the day of my installation and did not send order summary until afeter the technician was there on a Saturday May 6th.. Verizon will be losingme as a customer dueto these deceptive practices. I was promised a call back and received nothing. I spoke with three individals but no one can find this trail, i was told someone from regional operations would call me back. I want these fees removed including "free" Showtime.
Hi tahia1,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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