12-20-2011 08:51 PM
Recently my router stopped working, and after I called was shipped a replacement router. I was puzzled to not find a return shipping label in the box, nor any instructions about returning the original router. My question is, does Verizon want this broken router returned?
12-21-2011 04:19 AM
It depends on the revision, and how long you have had the router. I was told to return my old one when tech support sent the new one. But then when the new router came, there was a note in the box that said regardless of what I was told, there was no need to return the defective router. I believe Rev C and I had had if more than 2 years. I held onto the router just incase it showed on my bill.
I would contact Verizon on this one.
12-21-2011 07:51 AM
Thank you for the reply. Now that I look at the paperwork more closely, it does indicate that I do not have to return the old equipment, and that I am encouraged to recycle it. I guess in my excitement to restore service, I missed this note!
06-01-2012 07:24 AM
I was in a similar situation when I checked these forums. And decided to do a live chat looking for a simple yes or no answer. After 30 minutes with two agents, I'm being sent a box and return label. But I never got an answer to my question. A colleague suggested I return the router to a Verizon store.