i upgraded to a quantum gateway router, got a new ONT, and added 75/75 service. within a few days i started to see a cycle of dissconnects. my computer is wired and seems to be seeing it the most. it's rare on the moble devices or gaming boxes or TVs (on internet). i upgraded all pc's to windows 10 before the service upgrade so cant know if it is the issue. we also have a mac, but dont use it enough to see a problem.
i mostly see the issue at night (after 9PM ET). i have seen it in the morning around 7-9AM also. once it happens i need to either reboot the router from the admin account or reboot my PC.
i dont really think it's the new router, i read this is happing to ANY customer that has upgraded to 50/50 or better in the last few months.
at the time i upgraded the tech put in a new ONT (not the desktop latest version though, still mounted on the house). he then had to call his tech support.. she spent 10 minutes looking at all my settings and found one that "didnt look right for the service i had" she changed the setting and the modem finnal connected. i wish i had written down the one setting she changed. maybe it got switched back....
verizon's departments are in full finger pointing mode, i get bounce from one to the other for hours with no results. just being handled. im willing to spend the time with a TECH and support person that knows what they are doing to solve this issue.
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