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fios complaints center email address or phone number

fios complaints center email address or phone number

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Contributor lillyj1
Contributor
Posts: 1
Registered: ‎09-10-2016
Message 1 of 2
(1,448 Views)

Does anyone hava an email address or phone number to the complaints center. I online chatted to disconnet my service and the representitive assured me that I would receive a return kit for returning my equipment before disconnection date. However the truth is the kit will never be able to be delivered in time and as I'm running out time, I anxiously called the customer service four times. The last representitive told me that I could return my equipment to a service truck or even a wireless store since I was in such a hurry (is relocating and need to catch an early flight the next day). However, it was too late and stores were closed and trucks were back to garage. If those previous representitives told me those options, I would be able to return my equipments!

1 REPLY 1
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 239
Registered: ‎07-06-2016
Message 2 of 2
(1,418 Views)

Hi lillyj1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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