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fios outage no phone/tv/internet on hold for 2 hours +

fios outage no phone/tv/internet on hold for 2 hours +

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Contributor mpsme
Contributor
Posts: 1
Registered: ‎03-04-2018
Message 1 of 5
(1,310 Views)

was told 7 to 10 min wait.

no phone/tv/internet on hold for 2 hours +

have to use cell phone and hotspot for internet.

 

Is there any real people at verizon?

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Gold Contributor VII
Gold Contributor VII
Posts: 4,861
Registered: ‎10-18-2016
Message 2 of 5
(1,305 Views)

@mpsmewrote:

was told 7 to 10 min wait.

no phone/tv/internet on hold for 2 hours +

have to use cell phone and hotspot for internet.

 

Is there any real people at verizon?


Nights and weekends you will get foreign support. 

If you call between 8 am till 5 pm EDT you will get an American support person from the Virginia call center.

 

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,391
Registered: ‎12-15-2010
Message 3 of 5
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Keep in mind that there may also be a higher number of outages due to a Nor'easter which hit the Northeastern states. This may be causing an additional amount of volume to the call centers and chat support than normal.

 

If services haven't been restored yet, check the Status Lights on your ONT. They will tell you what's wrong. If you see the FAIL light lit, and Network and Management are lit, there may be a problem more upstream. Regardless, though, give your ONT a power cycle by disconnecting both the battery and the AC Adapter for the power supply, then re-connect.

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Contributor FuriousWithFIOS
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Posts: 1
Registered: ‎09-04-2018
Message 4 of 5
(1,009 Views)

Now spent over 1 hour on hold, after a useless 50 minutes going through online "troubleshooting" and various screens obviously meant to just frustrate you into giving up.   All three services down at 6 pm on Tuesday night - and NO ONE to even report a problem to.   

I have literally been on hold to tech support for 1 hour 11 minutes - this is one big fat LIE of "customer support."

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Moderator Moderator
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Posts: 1,730
Registered: ‎07-06-2016
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In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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