Switch Account

g3100 router dropping out

g3100 router dropping out

Posts: 2
Registered: ‎02-18-2020
Message 1 of 2

I recently upgraded from the Quantum Gateway to the g3100. The Quantum network was very smooth. No issues. On the g3100, I get random dropouts. This appears when streaming music, or the kids playing playstation. The streams stop on occasion; dropout. The kids get kicked out of their online games also. When my wife is on her laptop, she gets kicked off the network on occasion as well.

Any help, advice? Im thinking of going back to the Quantum because we never had issues with it.

Also, g3100 does not seem to be noticeably faster

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,814
Registered: ‎09-24-2008
Message 2 of 2

Please read and answer all questions.


#1 Since you have FIOS Internet, do you also have FIOS TV?


#2 It seems that you you lost connection to the Internet.


a) Is that correct?


b) Only - If that is correct: Did you also loose the connection to that NAT router?


#3 How are you connected to the network (Wired or wireless)?


b) Only if you are wireless: Does this also happen on wired connections?


#4 Do you have another NAT router (even if that other NAT router is not in use, you must say yes. For example yes but not use) ?


#5  Do you have a spare (not in use) computer that works, that either:


a) Has at least two NICs?




b) You could add another NIC?


Note at one of the two NICs must be a wired NIC.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.