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hop in connection to game server from Tampa area in FL

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Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,569
Registered: ‎12-15-2010

Re: hop in connection to game server from Tampa area in FL

Message 11 of 32
(4,273 Views)

@Inigo31 wrote:
There is nothing to fix. That particular router(or hop) is just not returning the ping reply. It is a security feature that is sometimes utilized.

There is something that has to be fixed - that is the interconnection between Verizon and Telia. It's nothing users/customers can really fix though. There is no reason, even with ICMP de-prioritization, that a route should be showing >100ms pings within the United States throughout a trace.

click4dylan
Bronze Contributor I
Bronze Contributor I
Posts: 59
Registered: ‎01-28-2011

Re: hop in connection to game server from Tampa area in FL

Message 12 of 32
(4,255 Views)

this is terrible. i can't even stay in the game server long enough to even do anything. it's dropping connection constantly and my ping spikes between 50-1000 and higher, and dropping packets nonstop.

drjones86
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎08-01-2015

Re: hop in connection to game server from Tampa area in FL

Message 13 of 32
(4,076 Views)

Are you aware of how to fix it? I'm about to write TeliaSonera an email to complain, but another person that i play with is having the same issues on the same router. He said that if it was more than 3 hops away, Verizon basically said it's not their problem.

Dantev9
Contributor
Contributor
Posts: 4
Registered: ‎08-05-2015

Re: hop in connection to game server from Tampa area in FL

Message 14 of 32
(4,032 Views)

Yeah this is getting stupid. Ive had the same problem for the past few weeks and verizon says they cant do anything, even though people with different providers arent having this problem.

 

Tracing route to hcteams.com [72.20.56.226]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  FIOS_Quantum_Gateway.fios-router.home [192.168.1
.1]
  2     6 ms     5 ms     4 ms  L100.TAMPFL-VFTTP-146.verizon-gni.net [173.65.12
.1]
  3    12 ms    11 ms    10 ms  G0-9-3-3.TAMPFL-LCR-22.verizon-gni.net [130.81.1
40.84]
  4     *        *        *     Request timed out.
  5    16 ms    15 ms    15 ms  0.ae10.GW1.MIA19.ALTER.NET [140.222.231.83]
  6   261 ms   258 ms   260 ms  teliasonera-gw.customer.alter.net [152.179.236.2
2]
  7   290 ms   297 ms   300 ms  ash-bb3-link.telia.net [62.115.141.74]
  8   300 ms   297 ms   301 ms  nyk-bb1-link.telia.net [62.115.138.24]
  9   298 ms   299 ms   298 ms  nyk-b5-link.telia.net [213.155.130.247]
 10   295 ms   294 ms   294 ms  pni-as1299-nyc1.staminus.net [69.197.1.78]
 11     *        *        *     Request timed out.
 12   319 ms   314 ms   315 ms  . [72.20.56.226]

Trace complete.

click4dylan
Bronze Contributor I
Bronze Contributor I
Posts: 59
Registered: ‎01-28-2011

Re: hop in connection to game server from Tampa area in FL

Message 15 of 32
(3,785 Views)

https://www.youtube.com/watch?v=c24ex7KYcPA

Here's a video of what this terrible hop is doing to online gaming

hjanderson2011
Contributor
Contributor
Posts: 3
Registered: ‎08-08-2015

Re: hop in connection to game server from Tampa area in FL

Message 16 of 32
(3,752 Views)

After 2 calls this week, and a tech over the web who actually RESET my machine because I wouldn't budge (you know....SIR, there IS a problem here! "no there isn't, maybe it's your computer, the game, blah blah blah..") they just sent me a new router. Yea, because I'm sure THAT is the problem.

 

So when I get the new router tomorrow, verizon's MAGIC FIX, I expect my problems to stop.

 

...and when they don't, I'll be on the phone again, trying to chew my way up the chain to talk to the person who will hear what I have to say as I cancel my service.

 

 

DO YOU HEAR US, VERIZON?

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: hop in connection to game server from Tampa area in FL

Message 17 of 32
(3,692 Views)

No Verizon doesn't hear you as this is peer to peer.

 

There doesn't appear to be anything wrong in the Tampa area, however it looks like there is something wrong with teliasonera-gw.customer.alter.net  which is a Verizon server.  The big increase in response time occurs between it and another alter.net server and then remains bad to the end of the trace.

hjanderson2011
Contributor
Contributor
Posts: 3
Registered: ‎08-08-2015

Re: hop in connection to game server from Tampa area in FL

Message 18 of 32
(3,605 Views)

So if this is "peer to peer," yet one of the "peers" they are sending our data through is a Verizon server...and that hop is the cause of the problem.....what is the endgame here? Does VZ just throw up their hands and say "not our problem!" ?

 

Is the problem likely to get fixed? Because if it isn't, I can't afford to pay for internet I can't use. Netflix cutting in and out, and pings circa 1993 with a double phone modem.

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: hop in connection to game server from Tampa area in FL

Message 19 of 32
(3,587 Views)

The forums are peer to peer.  Only a few Verizon admins are regulars here. And they have very limited capabilities to help you other to occassionally escalte a already open problem.  Even then this is not likely to be of those types.  All the verizon admins have a verizon tag attached.  the CL attached to mine and a few others is not because we work for Verizon.  Myself I'm a retired systems programmer from another industry entirely.

click4dylan
Bronze Contributor I
Bronze Contributor I
Posts: 59
Registered: ‎01-28-2011

Re: hop in connection to game server from Tampa area in FL

Message 20 of 32
(3,311 Views)

Routing is still terrible, 350-450ms. It seems to be getting worse to different destinations every day

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