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hop in connection to game server from Tampa area in FL

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click4dylan
Bronze Contributor I
Bronze Contributor I
Posts: 59
Registered: ‎01-28-2011

Re: hop in connection to game server from Tampa area in FL

Message 21 of 32
(3,568 Views)

Tracing route to WIN-TGPS0LQCFCC [94.23.145.197]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     6 ms     4 ms     4 ms  L100.TAMPFL-VFTTP-144.verizon-gni.net [96.254.17
9.1]
  3     7 ms    12 ms    12 ms  G0-9-3-7.TAMPFL-LCR-22.verizon-gni.net [130.81.1
40.80]
  4     *        *        *     Request timed out.
  5    13 ms    14 ms    14 ms  0.ae12.GW1.MIA19.ALTER.NET [140.222.225.79]
  6   310 ms   307 ms   312 ms  teliasonera-gw.customer.alter.net [152.179.236.2
2]
  7   338 ms   339 ms   337 ms  ash-bb3-link.telia.net [62.115.141.117]
  8     *      339 ms   339 ms  nyk-bb1-link.telia.net [62.115.136.202]
  9   342 ms   342 ms     *     nyk-b2-link.telia.net [62.115.112.107]
 10   338 ms   342 ms   344 ms  nwk-1-a9.nj.us [178.32.135.212]
 11   413 ms   409 ms   414 ms  ldn-1-a9.uk.eu [178.32.135.79]
 12   414 ms   414 ms   412 ms  rbx-g1-a9.fr.eu [91.121.128.86]
 13   412 ms   417 ms   412 ms  rbx1-3a-a9.fr.eu [37.187.231.100]
 14   415 ms   414 ms   414 ms  WIN-TGPS0LQCFCC [94.23.145.197]
 15   413 ms   416 ms   414 ms  WIN-TGPS0LQCFCC [94.23.145.197]

Trace complete.

 

this is unacceptable

click4dylan
Bronze Contributor I
Bronze Contributor I
Posts: 59
Registered: ‎01-28-2011

Re: hop in connection to game server from Tampa area in FL

Message 22 of 32
(3,401 Views)

Problem is fixed! (At least on my end). Contacted support and they escalated the issue and I'm back down to normal pings. It's not as good as it used to be (135-140ms to this one particular server, up from 105-110ms), but infinitely better than 350-450ms. I suppose the 25-30ms increase is due to an extra hop going from Tampa to Miami, then to atlanta, instead of from Tampa, to Atlanta

drjones86
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎08-01-2015

Re: hop in connection to game server from Tampa area in FL

Message 23 of 32
(3,229 Views)

It was fixed on my end as well after multiple calls and complaints. I was out of town for a while, but I am back to normal levels for that certain hop.

I want to give a shout-out to everyone on here, and especially Verizon's Tech Support. It took me escalating the issue and asking to talk to a supervisor a couple times, but I finally got in touch with someone who knew what they were talking about, and could understand the problem.

Thanks to everyone else who took the time to post on the forums, as I was able to use "Well there are other Verizon users on the forums having the same problem" line and they finally understood that it wasn't a problem with my router or the gamer server.

Happy Gaming!

click4dylan
Bronze Contributor I
Bronze Contributor I
Posts: 59
Registered: ‎01-28-2011

Re: hop in connection to game server from Tampa area in FL

Message 24 of 32
(3,076 Views)

Same issue has happened yet again.

Tracing route to WIN-TGPS0LQCFCC [94.23.145.197]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  FIOS_Quantum_Gateway.fios-router.home [192.168.1
.1]
  2     3 ms     4 ms     4 ms  L100.TAMPFL-VFTTP-144.verizon-gni.net [96.254.17
9.1]
  3     7 ms     6 ms     7 ms  G101-0-0-5.TAMPFL-LCR-22.verizon-gni.net [100.41
.221.62]
  4     *        *        *     Request timed out.
  5    13 ms    14 ms    14 ms  0.ae12.GW1.MIA19.ALTER.NET [140.222.225.79]
  6   302 ms   304 ms   302 ms  teliasonera-gw.customer.alter.net [152.179.236.2
2]
  7   310 ms   321 ms   327 ms  ash-bb3-link.telia.net [62.115.141.117]
  8   322 ms   319 ms   329 ms  nyk-bb1-link.telia.net [62.115.136.202]
  9   302 ms   304 ms   322 ms  nyk-b2-link.telia.net [62.115.112.107]
 10   308 ms   296 ms   304 ms  nwk-1-a9.nj.us [178.32.135.212]
 11   380 ms   369 ms   389 ms  ldn-1-a9.uk.eu [178.32.135.79]
 12   385 ms   372 ms   379 ms  rbx-g1-a9.fr.eu [91.121.128.86]
 13   400 ms   384 ms   379 ms  rbx1-3a-a9.fr.eu [37.187.231.64]
 14   402 ms   379 ms   371 ms  WIN-TGPS0LQCFCC [94.23.145.197]
 15   394 ms   374 ms   374 ms  WIN-TGPS0LQCFCC [94.23.145.197]

Trace complete.

drjones86
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎08-01-2015

Re: hop in connection to game server from Tampa area in FL

Message 25 of 32
(3,056 Views)

Indeed it has begun again. I was not on gaming yesterday nor this morning, so i had not noticed. I hope Verizon will fix it agian this time or I may have to make the transition to another ISP.

hjanderson2011
Contributor
Contributor
Posts: 3
Registered: ‎08-08-2015

Re: hop in connection to game server from Tampa area in FL

Message 26 of 32
(3,047 Views)

Yea, here we go again...

 

NOT "solved" 

 

 

click4dylan
Bronze Contributor I
Bronze Contributor I
Posts: 59
Registered: ‎01-28-2011

Re: hop in connection to game server from Tampa area in FL

Message 27 of 32
(2,921 Views)

C:\Users\XXXXX>ping 94.23.145.197

Pinging 94.23.145.197 with 32 bytes of data&colon;
Reply from 94.23.145.197: bytes=32 time=377ms TTL=116
Reply from 94.23.145.197: bytes=32 time=365ms TTL=116
Reply from 94.23.145.197: bytes=32 time=366ms TTL=116
Reply from 94.23.145.197: bytes=32 time=362ms TTL=116

Ping statistics for 94.23.145.197:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 362ms, Maximum = 377ms, Average = 367ms


Tracing route to WIN-TGPS0LQCFCC [94.23.145.197]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  FIOS_Quantum_Gateway.fios-router.home [192.168.1
.1]
  2     4 ms     4 ms     4 ms  L100.TAMPFL-VFTTP-144.verizon-gni.net [96.254.17
9.1]
  3     6 ms     7 ms     9 ms  G101-0-0-5.TAMPFL-LCR-22.verizon-gni.net [100.41
.221.62]
  4     *        *        *     Request timed out.
  5    11 ms    12 ms    12 ms  0.ae12.GW1.MIA19.ALTER.NET [140.222.225.79]
  6   197 ms   194 ms   191 ms  teliasonera-gw.customer.alter.net [152.179.236.2
2]
  7   218 ms   214 ms   216 ms  ash-bb3-link.telia.net [62.115.141.117]
  8   230 ms   231 ms   234 ms  nyk-bb1-link.telia.net [62.115.138.24]
  9   221 ms   221 ms   226 ms  nyk-b2-link.telia.net [213.155.130.28]
 10   221 ms   221 ms   219 ms  nwk-1-a9.nj.us [178.32.135.212]
 11   286 ms   289 ms   294 ms  ldn-1-a9.uk.eu [178.32.135.79]
 12   303 ms   296 ms   299 ms  rbx-g1-a9.fr.eu [91.121.128.86]
 13   305 ms   314 ms   314 ms  rbx1-3a-a9.fr.eu [37.187.231.64]
 14   311 ms   316 ms   311 ms  WIN-TGPS0LQCFCC [94.23.145.197]
 15   303 ms   304 ms   311 ms  WIN-TGPS0LQCFCC [94.23.145.197]


Fix it or we switch to bright house

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: hop in connection to game server from Tampa area in FL

Message 28 of 32
(2,914 Views)

YOU ARE POSTING IN A PEER TO PEER FORUM.

 

You will need to contact Verizon directly if you want any chance of getting them to look at this problem.

 

ps:  Curious as why you guys use a ip number address rather than a name?

click4dylan
Bronze Contributor I
Bronze Contributor I
Posts: 59
Registered: ‎01-28-2011

Re: hop in connection to game server from Tampa area in FL

Message 29 of 32
(2,836 Views)

because this is a server rented in france, not a website. i have contacted verizon multiple times over this issue and they are of no help. {edited for privacy}

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,970
Registered: ‎11-04-2008

Re: hop in connection to game server from Tampa area in FL

Message 30 of 32
(2,777 Views)

Verizon (and most or ISPs) won't guarantee performance past their network.

And they can't always control which gateway traffic goes out (depends on where they get routing info).

Are you certain poor performance is within Verizon network?


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