i fell so stupid. someone call me and they say that i have spyware or some virus that hurt my computer. they tell me to go to xxxxx.com to download. i did what they say and they did a run on my computer a lot of file come up and then they ask do i have 20 dollar. When i fell that kind weird and ijust unplug my computer. i hang up the phone and my sister say she don't want the service. but what weird even more is that the problem i download is gone no more in my computer i don't know what to do. I am scare and afraid what can i do now. here is the phone number i try to call them and the number was not in service. {edited for privacy}that was the phone number.
You fell for what's called a "Social Engineering" ploy.
The one you fell for is known to hit the UK.
You *must* use Critical Thought.
How did they connect your computer to what's on your computer and to your telephone number ?
Very, very, impropable.
Please download and scan your computer with MalwareBytes' Anti Malware (aka; MBAM)
I second the advice to run Malwarebytes.Who knows what that program was that they made you download. Hopefully, not a rootkit or you'll be reformatting (never trust a rooted machine, ever). Most of the time these calls are cold calls. They love to throw around the name of your telephone company/potential ISP (or know ISP if it was triggered by Malware phoning home), Microsoft, Apple, McAfee, Symantec, etc. I've had a few of them and they always end up with loud, obnoxious remixes of Internet memes that never stop and probably start to destroy their phone headset if it's loud enough. If they re-dial, it immediately goes to that :D. Spoofed and abusive numbers also go to the same nonsense. Ironically, the calls have stopped too. 😛
Agreed with the post above run malwarebytes its a free software commenly used to scan for virus or malware you can get it here Malwarebytes i would also recommend looking in to some free anti virus software that is offered such as Microsoft Security Essentials or something of your personal choice also for some further educastion on this type of scam take a look here http://nakedsecurity.sophos.com/2011/10/11/sneaky-company-virus-warnings-malware/ . I hope this helps feel free to ask anything else if you need help
"malwarebytes its a free software commenly used to scan for virus or malware"
A very common misperception.
All computer viruses are malware but not all malware are viruses. Computer viruses are a specific subset of malware that have the ability of replication. That means a computer or file that is infected can infect another computer or file automatically and without assistance. All too often I see people and the media calling all malicious software a "virus" and this juat plain wrong. If the malicious code is able to self replicate then its a virus. If it is unable to self replicate and needs assistance such as the Vulnerability/Explotation vector or Social Engineering then its a trojan. Viruses are trojans are the two major sub-types of malware.
There are times when MalwareBytes may detect and remove a virus dropper. However, if the virus has infected the computer MalwareBytes will be unable to deal with the actual infection.
MalwareBytes actually does not target viruses. MalwareBytes targets non-viral malware and the alterations they make on a system. If a virus prepends, appends or cavity injects code into a legitimate file then the best MalwareBytes will be able to do is delete that infected file. MalwareBytes will be unable to remove the viral code such that the file will be returned to its original format, size and MD5 checksum. The process of returning an infected file to its original format, size and MD5 checksum is known as "cleaning" a file and that is something MalwareBytes is unable to do. This is also true if a file has been trojanized (aka; patched).
So the statement should be...
"MalwareBytes its a free software commenly used to scan for malware"
Well i guess i would have to disagree with you it actually does target main virus files such as the recent fbi virus via the temp files the issue comes down to when a person has a mbr infection were a persons system would need a clean install at that point trust me i work with some of this tools on a daily basis .
You can disagree with me all you want.
There is no "FBI virus". What you may be referring to is most likely the Reveton family of ransomware trojans that are a type of malware in the class of cryptovirology. The Reveton family of trojans are more specifiically a type of trojan that hold your data and/or your computer in a locked or encrypted fashion for a "ransom" payment. They are NOT viruses. A computer infected with the Reveton malware will NOT infect other computers because they are trojans. They need assistance to get a computer infected. Most often that is the Vulnerability/Exploitation vector. Most common methodolgy is the use of the BlackHole Exploit Kit (now at version 2.0 level) albeit they could use a Social Engineering ploy. The ploy could be a web page that purports to be the latest "Paris Hilton Nude" video. However to see the video, you have to install a video codec. Only that so-called video codec is a Reveton malware dropper.
The FBI angle is ONLY in the USA. The Reveton ransomware trojans are very GEO-Centric. That is they will alter their format based upon the infected computers locality. The screen will show the language of the infected user and will use the name of a law enforcement agency known in the infected user's county.
As for injecting malware in the Master Boot Record (MBR) this is also trojan activity. For example the TDS Level 4 (aka; TDL4) may inject code into the MBR.
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