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inaccurate billing for 3 months

inaccurate billing for 3 months

Contributor customer0000
Posts: 1
Registered: ‎11-06-2017
Message 1 of 3

I had verizon fios installed in July of this year and have yet to receive an accurate bill. I have now spent hours upon hours attempting to contact customer service on multiple occasions. When I have had the fortune of reaching a live employee they have all assurred me that they can remedy the situation, and yet here I am again with the wrong bill. If I lived within an hour of a physical store I would pay the bill in person, but unfortunately, there is none. How do I contact Verizon through email so that I can stop wasting my time on the phone?

Gold Contributor VII
Gold Contributor VII
Posts: 4,832
Registered: ‎10-18-2016
Message 2 of 3

Verizon is a funny company in that they make emailing them a real pain.

from the contact us page at http://www.verizon.com at the bottom of the web page.


in any case you have multiple ways of paying your invoice. Via app, via telephone or via the web portal.

Never use auto pay. Never! It’s like giving someone the keys to a bank vault.


if you are complaining about the bill as in your post I would recommend you write a letter return receipt requested to the billing address on your invoice.

dispute what is not correct. Make sure to pay any amount not in dispute.


Moderator Moderator
Posts: 9,284
Registered: ‎03-18-2013
Message 3 of 3

Hi customer0000,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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