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infected malware
butch431
Enthusiast - Level 2
‎07-23-2014 08:41 AM

I have been receiving online notices to upgrade to Verizon Internet Security. I have declined simply for the reason that I have a very good and highly efficient security system in place. Ironically I got an alert from my security system the other day that an attempt was made to infect my computer with malware and the source was Verizon In-Home Agent. By some devious chance, this wouldn't be a despicable attempt by Verizon to enduce me to sign up for your security system? If so, I am very disappointed and outraged that Verizon would stoop so low. I am giving you the benefit of the doubt, but it is highly ironic and will affect my decision when renewing my contract next Febuary.

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Re: infected malware
SinCara
Specialist - Level 2
‎07-23-2014 08:47 AM

It's called a false positive. In home agent isnt malware. What programs are you using?

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Re: infected malware
Hubrisnxs
Legend
‎07-23-2014 02:57 PM
Your Antivirus website has an area to submit false positives
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Re: infected malware
tns2
Community Leader
Community Leader
‎07-25-2014 08:17 AM

As SinCara said, a false positive.

Actually happens fairly often when Anti-virus software looks at other Anti-virus software.  It sees the files with the Virus signatures and thinks it sees a virus.  Most of these software eventually work out a way to recognize each others signature files so they don't calse these positives.

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Re: infected malware
butch431
Enthusiast - Level 2
‎07-31-2014 10:57 AM

when Kaspersky showed the infected malware it was In Home Agent.I don't know about false positive or any technical terms or whatever may be. I am just saying this is what they detected as the malware. I uninstalled InHome Agent and haven't had a problem since. Could it be possible that it was a trojan that infiltrated under InHome??

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Re: infected malware
butch431
Enthusiast - Level 2
‎07-31-2014 10:59 AM

Im not using Verizon's antivirus software. I don't even activate Window's Defender as they all conflict with my Kaspersky Pure.

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Re: infected malware
ZandorRI
Enthusiast - Level 3
‎07-31-2014 11:39 AM

I see I'm not the only one dealing with this.

See my Verizon post:

HELP McAfee Detected Trojan in Verizon IHA

Funny how my McAfee from Verizon and your Kaspersky are both detecting it as a Trojan.

I also don't use Windows Defender.

So, what does Hubrisnxs think now? Seeing as they are the only person who responded to my post.

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Re: infected malware
ZandorRI
Enthusiast - Level 3
‎07-31-2014 03:07 PM

I was finally able to get the suspicious IHA files uploaded to McAfee.

For further updates on this "Trojan" see my post Help McAfee Detected Trojan in Verizon IHA

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