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internet keeps disconnecting on me

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shymedq87
Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎02-19-2013

internet keeps disconnecting on me

Message 1 of 8
(4,359 Views)

For the past 2 weeks now my internet keeps on going down or disconnecting on me and I called tech support did every possible trouble soultion even reset to factory my router. Nothing seems to keep my internet up to speed. It works for almost 30 minutes to 1 hour then will go down forcing me to do one of two things:

 

1) Restart router and unplug replug routter

2) turn wifi on and off on the gadget currently using

 

Dose not matter the device used cause I notice this on all devices though I on use one at a time the rest are not connected to wifi or turned on.

 

I do not have ethernet compatible on my RMBP (macbook pro) 2013 model dose not support this unless you spend money for a USB to Etherenet soultion.

 

What should I do about this issue?

 

Costless soultion and require no tech to come since it cost.

7 REPLIES 7
hlppls
Silver Contributor I
Silver Contributor I
Posts: 395
Registered: ‎11-09-2013

Re: internet keeps disconnecting on me

Message 2 of 8
(4,338 Views)

If the light on the router are showing fine, request a new router.

shymedq87
Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎02-19-2013

Re: internet keeps disconnecting on me

Message 3 of 8
(4,336 Views)

where and how would I know if it was showing fine?

hlppls
Silver Contributor I
Silver Contributor I
Posts: 395
Registered: ‎11-09-2013

Re: internet keeps disconnecting on me

Message 4 of 8
(4,333 Views)

internet light is always green and wireless light is on and flahing for activity. when you cannot get on the internet see if you have local access to router admin page. 192.168.1.1 in a web browser. 

shymedq87
Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎02-19-2013

Re: internet keeps disconnecting on me

Message 5 of 8
(4,319 Views)

I do have access to 192.168.1.1 and the only lights that are blinking green are internet, wireless, lan and the rest are solid green none are orange so I don't think it's the router.

sangs
Silver Contributor IV
Silver Contributor IV
Posts: 526
Registered: ‎06-24-2010

Re: internet keeps disconnecting on me

Message 6 of 8
(4,299 Views)

Unfortunately, you might be part of our little club here: http://forums.verizon.com/t5/FiOS-Internet/Verizon-FIOS-Router-Actiontec-MI424WR-GEN3I-Issue-Dropped...

 

It's a long thread, but take a look at it when you can to see if it applies to your situation. 

shymedq87
Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎02-19-2013

Re: internet keeps disconnecting on me

Message 7 of 8
(4,293 Views)

some if not all applies to me like the dropping connection. Why did this begin and how did this begin did verizon do something at their centeral office and accidentley bugged the routers? Actiontec routers. (red stripe) version.

 

my router was working fine up until 2 weeks ago had no connection lost or anything.

viafax999
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,159
Registered: ‎11-10-2009

Re: internet keeps disconnecting on me

Message 8 of 8
(4,272 Views)

@shymedq87 wrote:

some if not all applies to me like the dropping connection. Why did this begin and how did this begin did verizon do something at their centeral office and accidentley bugged the routers? Actiontec routers. (red stripe) version.

 

my router was working fine up until 2 weeks ago had no connection lost or anything.


Is your Verizon router an Actiontec Rev I ?

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