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internet speed

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Kenchoiusa
Contributor
Contributor
Posts: 2
Registered: ‎06-28-2013

internet speed

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Yesterday, the Verizon guy activated the FIOS . My application on interent speed is 75/35 mbps. But Verizon guy tested it showed only 6 ~ 7 mbps. He mentioned the speciailist has to correct the equipment outside . After the guy left home, there is no any action to correct the internet speed.  Still I have to use only 6 ~ 7 mbps. But I have to pay additional cost for 75/35 mbps. I had tried to contact the customer service center today, but they forwarded automatically my call to the technician dept but no connection to those dept.

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Kenchoiusa
Contributor
Contributor
Posts: 2
Registered: ‎06-28-2013

Re: internet speed

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(477 Views)

I complained the internet speed to the customer service but they mentioned simply that that is not their job unlike their explanation on that I could enjoy the high speed if I upgraded basic 15 to 75 mbps at the additional cost.

ElizabethS
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Posts: 6,227
Registered: ‎04-29-2009

Re: internet speed

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If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair

 

 

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