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Contributor della
Contributor
Posts: 4
Registered: ‎09-20-2011
Message 1 of 9
(862 Views)

my internet has been running slow and freezing (not responding).  I did a microsoft diagnostics and it said "incoming verizon.net/outgoing verizon,net  FAILED".  What does that mean and how do I fix?  I turned off the router & computer, waited 1 min. and restarted.  didn't help. Please pardon me but I am computer illiterate.

8 REPLIES 8
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MVP Smith6612 MVP
MVP
Posts: 7,391
Registered: ‎12-15-2010
Message 2 of 9
(840 Views)

incoming.verizon.net and outgoing.verizon.net are the addresses to Verizon's mail servers. Are you having issues with your e-mail or with the entire Internet experience all together? Does your PC seem sluggish overall, program-wise while downloading data or while browsing?

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Contributor della
Contributor
Posts: 4
Registered: ‎09-20-2011
Message 3 of 9
(830 Views)

the entire internet.  Yes, sluggish.  I've run norton-it says everything ok.  Microsoft security essentials says everything ok too.  is it time to get new computer?

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Contributor baseball5150
Contributor
Posts: 5
Registered: ‎09-21-2011
Message 4 of 9
(824 Views)

what operating system are you using?

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Contributor della
Contributor
Posts: 4
Registered: ‎09-20-2011
Message 5 of 9
(808 Views)

 not sure what you mean, but heregoes:  Windows XP, version 2002, computer 1.60GHZ, 480 mp of ram.  is that right?

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,953
Registered: ‎05-27-2010
Message 6 of 9
(800 Views)

Is this a "recent" occurence?  Or something that's lingered for quite a while now?

 

I don't doubt things are very slow with a 1.6ghz machine with only 480mb of ram and Symantec running on it (a big resource pig in and of itself).  

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Contributor della
Contributor
Posts: 4
Registered: ‎09-20-2011
Message 7 of 9
(774 Views)

it's been happening for the past 4 or 5 months.  I only use for personal stuff after work, no business or complicated things.  I have no problems getting new computer but just want to make sure the same thing doesn't happen with a new one.

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MVP Smith6612 MVP
MVP
Posts: 7,391
Registered: ‎12-15-2010
Message 8 of 9
(758 Views)

Are you running both Microsoft Security Essentials and a Licensed version of a Norton/Symantec Anti-virus product? That might be the source of your slowness right there, besides the slower hardware in the machine. You're really only supposed to run one AV real-time monitor.

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Contributor tonyterry12
Contributor
Posts: 2
Registered: ‎05-06-2014
Message 9 of 9
(632 Views)

MY INTERNET KEEPS FREEZING UP ON ME AND IT IS VERY DISAPPOINTING WHEN I AM TRYNG TO GET INFORMATION OR SEE DIFFERENT SITES AS WELL.

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