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keeping @gte.net email address

keeping @gte.net email address

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Contributor Manuel
Contributor
Posts: 2
Registered: ‎11-08-2009
Message 1 of 3
(11,359 Views)

 

I have Verizon dial-up and still have a @gte.net email address.  Is there anyway I can keep that when I move to FIOS or will I be forced to get a @verizon.net address?

2 REPLIES 2
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009
Message 2 of 3
(11,356 Views)

Billing should be able to add FiOS service to that account with no problem. It is common, though, for them to "accidentally" create a new account instead. If this happens, Tech Support should be able to do a process called a "scrub" - This takes your old account info and overwrites the new account with it, effectively giving you FiOS service with your old account. The only problem is that this process can take a long time, so it is faster to have Billing just add FiOS to the existing account instead of creating a new one to begin with.

 

Hope this helps!

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 97
Registered: ‎10-12-2009
Message 3 of 3
(11,298 Views)

I can arrange that scrub for you.. just send me a private message if/when needed.

Kevin
Verizon Telecom
Fiber Solution Center


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