I upgraded to 75up/35mbps down several weeks ago. I've never gotten better than 21 down hard wired. And trying to call customer service is like getting congress to change. Waste of time and money. This SUCKS.
Did you try downloading the fios optimizer tool? If not please go to speedtest.verizon.net and aftter you run the speed test there will be a link for the fios optimizer tool, you have to run this tool to optimize your browser for fios quantum speed. If you are still having trouble call techinical support because there may be something simple they can do on their side to fix the problem. In some rare cases recently customers have been mistakenly upgraded to fios quantum 75 speed when they had an incompatible ONT (optical network terminal, the white box usually on the side of the house.) Some ONT's do not support 75 speed, usually the ordering system will not let a customer upgrade to that speed but recently that hasn't worked properly for some orders. This is a rare problem but you should call techical support (not customer service) so they can see if it was a problem with the order that was put in or if it is a simple technical problem that can be fixed. Thanks for testing with a hard wired connection, this will help tech support narrow down the problem.
Also the last several days the call que has been very slow for technical support, so once you get through the automated system it should take very little time to get through to a live agent, especially if you call in the morning like 8 or 9 am.
@logan8 wrote:Also the last several days the call que has been very slow for technical support, so once you get through the automated system it should take very little time to get through to a live agent, especially if you call in the morning like 8 or 9 am.
I'll 2nd this. Call early. I got through in 10 minutes when I called about something.
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