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login issues to get into the routers admin site

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shymedq87
Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎02-19-2013

login issues to get into the routers admin site

Message 1 of 8
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the 192.168.1.1 site I enter in my username and password but after say 1 minute I get connection expired please try again I get this again and again. I did a factory reset and the reset of the router still did not help. Any ideas?

7 REPLIES 7
Anti-Phish
Gold Contributor III
Gold Contributor III
Posts: 1,122
Registered: ‎12-04-2009

Re: login issues to get into the routers admin site

Message 2 of 8
(1,513 Views)

What username and password are you using?

 

After a factory reset, the username is admin and the password is printed on the first line of the router service tag.  If you have an older router with no password printed on the first line of the label, use the router's serial number for the password.   The password is NOT the same as the wireless passphrase on the label.  Nor are the credentials the same as your VZ account.  Ignore the extra dots that appear.  That is a security feature.

walt178
Gold Contributor II
Gold Contributor II
Posts: 991
Registered: ‎11-06-2012

Re: login issues to get into the routers admin site

Message 3 of 8
(1,511 Views)

@shymedq87 wrote:

the 192.168.1.1 site I enter in my username and password but after say 1 minute I get connection expired please try again I get this again and again. I did a factory reset and the reset of the router still did not help. Any ideas?


As I understood your post, you are able to log in but don't stay logged in.  That is normal.  The router will time out after a set time period of inactivity.  The default should be 5 minutes.  And can be changed.  Go to Advanced >> System Settings and check Session Lifetime.

Anti-Phish
Gold Contributor III
Gold Contributor III
Posts: 1,122
Registered: ‎12-04-2009

Re: login issues to get into the routers admin site

Message 4 of 8
(1,502 Views)

Not clear that is the OP's problem.  After doing a factory reset, session timeout should have reset to 600 seconds (10 minutes).

walt178
Gold Contributor II
Gold Contributor II
Posts: 991
Registered: ‎11-06-2012

Re: login issues to get into the routers admin site

Message 5 of 8
(1,494 Views)

@Anti-Phish wrote:

Not clear that is the OP's problem.  After doing a factory reset, session timeout should have reset to 600 seconds (10 minutes).


OP stated "I get connection expired" which is the message received after a timeout.  That message would not occur unless he had logged in.

Side note:  On my router the default session timeout is 5 minutes. 

shymedq87
Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎02-19-2013

Re: login issues to get into the routers admin site

Message 6 of 8
(1,425 Views)
I can't even login and Verizon tech support told me it's normal that is a lie
cyberdome
Bronze Contributor I
Bronze Contributor I
Posts: 70
Registered: ‎01-15-2014

Re: login issues to get into the routers admin site

Message 7 of 8
(1,420 Views)

factory reset the router and use the password printed on the router.

 

which version router you have?  gen 2 or gen 3?

viafax999
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,159
Registered: ‎11-10-2009

Re: login issues to get into the routers admin site

Message 8 of 8
(1,394 Views)

@walt178 wrote:

OP stated "I get connection expired" which is the message received after a timeout.  That message would not occur unless he had logged in.

Side note:  On my router the default session timeout is 5 minutes. 


My default is 600 seconds i.e. 10 minutes, that's how it came out of the box

 

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