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my alctel ONT I-211M-L

my alctel ONT I-211M-L

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Contributor pinhau
Contributor
Posts: 1
Registered: ‎12-04-2018
Message 1 of 3
(492 Views)

My ONT keeps showing fail, the red light is always on... how to solve the problem??

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Gold Contributor VII
Gold Contributor VII
Posts: 4,287
Registered: ‎10-18-2016
Message 2 of 3
(468 Views)

@pinhau wrote:

My ONT keeps showing fail, the red light is always on... how to solve the problem??


Call 1-800-VERIZON they will reset it or replace it.

Silver Contributor IV Silver Contributor IV
Silver Contributor IV
Posts: 858
Registered: ‎06-24-2018
Message 3 of 3
(460 Views)

Do you have a Network light? If you have red Fail light and no Network light then you are not getting a signal from Verizon. Like previous poster said you will need to call up and someone will probably need to come out to fix. 

 

Typical lights should be Power, Battery, Network, Management, and Data or MoCA depending on your connection to the router. 

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