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network status blocked on my laptop

network status blocked on my laptop

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Contributor
Contributor
Posts: 2
Registered: ‎08-03-2018
Message 1 of 5
(1,907 Views)

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 under my IP addr says status blocked. it will connect to tje router but i cant access any sites

 please help:( using quantum gateway

4 REPLIES 4
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,420
Registered: ‎12-15-2010
Message 2 of 5
(1,876 Views)

Go to Firewall > Access Control and make sure that your computer or other devices are not set for restricted access. Also check the Parental Controls.

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Contributor
Contributor
Posts: 2
Registered: ‎08-03-2018
Message 3 of 5
(1,864 Views)

hi i checked and there are no parental controls enabled and on the firewall there is nothing listed as well

 

any other ideas?

my ipv6 is set at typical secuirty idk if that makes differece

 

when i do the test connectivity under diagnostics it fails 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,420
Registered: ‎12-15-2010
Message 4 of 5
(1,860 Views)

If you haven't made any customizations to the router settings, it might not hurt to just give it a factory reset using the reset button on the back. Hold that button down for 30 seconds until the router reboots. That should be the fastest way to resolve this problem.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,791
Registered: ‎11-04-2008
Message 5 of 5
(1,821 Views)

Have you checked ipv4 settings?

FiOS routers don't support ipv6


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