hi i checked and there are no parental controls enabled and on the firewall there is nothing listed as well
any other ideas?
my ipv6 is set at typical secuirty idk if that makes differece
when i do the test connectivity under diagnostics it fails
If you haven't made any customizations to the router settings, it might not hurt to just give it a factory reset using the reset button on the back. Hold that button down for 30 seconds until the router reboots. That should be the fastest way to resolve this problem.
Have you checked ipv4 settings?
FiOS routers don't support ipv6