new router, Fios quantum gateway, not connecting to internet
gypsyviolin1
Newbie

The routers internet indcator is solid as is the wireless indicator.

I can connect to the router wirelessly but no internet is available

  • "Confiure IPv4" is set to DHCP
  • "Confiure IPv6" is set to automatically

If I use an ethernet cable no internet either.

Thanks.

B

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Re: new router, Fios quantum gateway, not connecting to internet
gs0b
Community Leader
Community Leader

Is this a new installation or a upgrade of an existing router?

If it's an upgrade, you need to release the WAN IP address from the old router before the new router will work.  This can be done by logging into the old router and using a management page or waiting two hours after unplugging the old router.  By now, I suspect you've waited two hours and I'm guessing the new router is working.

Good Luck.

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