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new router, Fios quantum gateway, not connecting to internet

new router, Fios quantum gateway, not connecting to internet

Contributor gypsyviolin
Posts: 1
Registered: ‎03-24-2015
Message 1 of 2

The routers internet indcator is solid as is the wireless indicator.

I can connect to the router wirelessly but no internet is available

  • "Confiure IPv4" is set to DHCP
  • "Confiure IPv6" is set to automatically


If I use an ethernet cable no internet either.





MVP gs0b MVP
Posts: 1,409
Registered: ‎12-02-2012
Message 2 of 2

Is this a new installation or a upgrade of an existing router?


If it's an upgrade, you need to release the WAN IP address from the old router before the new router will work.  This can be done by logging into the old router and using a management page or waiting two hours after unplugging the old router.  By now, I suspect you've waited two hours and I'm guessing the new router is working.


Good Luck.



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