one login for multiple customer accounts

[RaffRa]

I have a single login (verizon.net) account that is linked to two separate customer accounts:

1:  home phone line

2:  fios internet

the problem is that, recently, the home page on verizon.com after login,  is no longer allowing me the option of switching between the two accounts so that I can pay the bill of the second account.  I got an email billing me for the second account however I am unable to pay it.  The website used to have a pull down allowing switching between accounts.  I am only able to take action on the first account.

The odd thing is that that verizon app on my cell phone is able to see the outstanding bill as a summary but when I go into the details for the bill it shows only the information on the first account.

I am worried that the second account will be overdue in a couple of weeks and then be charged a late fee and/or lose my fios because I wasn't given the ability to pay the bill.  Why did Verizon change their web page so that the switching is not possible.  Any help is appreciated (ie a way to pay it, a way to merge the two accounts, customer support, etc.).

Thanks

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.