08-14-2018 07:38 AM
I have a server in the Toronto, Canada area which I cannot reach from my home FIOS internet(Boston area), but it is reachable from work. A traceroute shows the packets being dropped at B3373.BSTNMA-LCR-22.verizon-gni.net (126.96.36.199). Whom do I contact to get this fixed? My home IP address was recently changed, which is probably why this problem just came up.
08-14-2018 10:09 AM
Becareful on traceroute.
So devices are configured to not respond to traceroute.
Do a traceroute to google.com for comparison.
Can you post the traceroute? Make sure to erase any personal info when doing so.
08-16-2018 05:34 PM
Ever since the storm a few days ago there have been routing problems in the Boston area. I live in Stoneham and cannot reach myneu.neu.edu, which is a Northeastern site. Northeastern has had similar complaints from other Verizon customers. I have reported this to the FIOS support team via the dslreports.com direct forum. They asked for a tracert, which I supplied. Have heard similar stories from others.
08-17-2018 05:10 AM
They finally fixed the errant router. From what I can tell anyone with a 100. IP address was having problems.