“ My internet service went out on 8/14/18. I called customer service and was on hold for 1 hour and 5 minutes. A rep finally came on the phone and told me to unplug everything, reboot the router, tap the wire ends twice for another hour. Then I was told, that a tech would come out on 8/15/18 between 12 noon and 2pm. On 8/15/18, I get another text, saying the date has changed to 8/17/18 between 3pm – 5pm. This is very unacceptable. This is 4 days without internet, phone, TV. My bill is paid on time! I work from home. My job is depended on my internet service. I have only been on FIOS for a short time and can not wait to get off. I was told because of the fiber optic cables, that my service would be better than Comcast. That was a LIE! The rep told me the delay is because of my fiber optic cables. Because of your incapability to service efficiently your own equipment, I must find somewhere to work!
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