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problems creating new email sub-accounts

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JohnGalt48
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Posts: 3
Registered: ‎05-24-2009

problems creating new email sub-accounts

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I've been trying for a couple of days to create a new sub-account.  I keep getting error messages to "try again later".  Anyone else having this problem or am I doing something wrong?
12 REPLIES 12
prisaz
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Posts: 6,820
Registered: ‎08-23-2008

Re: problems creating new email sub-accounts

Message 2 of 13
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I just tested it and had the same issue. I am sure this will be resolved, and it may be something they are working on. Just in case I will pass it on.

 

 

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A problem occurred while creating your subaccount. Please try again later.
prisaz
Platinum Contributor III
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Posts: 6,820
Registered: ‎08-23-2008

Re: problems creating new email sub-accounts

Message 3 of 13
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I posted this trouble to some Verizon Employees, and after further research seemed to have found the issue.

 

When attempting to add a sub account  with a user name that is already in use or a restricted name such as verizon@verizon.net the message, Problem occurred while creating your subaccount. Please try again later occurs. It should say the user name is not available. I tried adding various sub accounts with names that I thought would be in use or restricted and they all came back with the same error message. Try adding a sub account with a different user name.

JohnGalt48
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Registered: ‎05-24-2009

Re: problems creating new email sub-accounts

Message 4 of 13
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That makes sense, but I've been trying some rather esoteric ones that surely are not taken, and get the same error message.
prisaz
Platinum Contributor III
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Posts: 6,820
Registered: ‎08-23-2008

Re: problems creating new email sub-accounts

Message 5 of 13
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@JohnGalt48 wrote:
That makes sense, but I've been trying some rather esoteric ones that surely are not taken, and get the same error message.

Odd. Perhaps the Verizon people will look into it soon. I hope you get it resolved ASAP. I was able to add a sub account when selecting something I knew could not have been used, restricted, or invalid.


Message Edited by prisaz on 05-24-2009 10:35 AM
Bob_Robertson
Silver Contributor III
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Posts: 497
Registered: ‎05-21-2009

Re: problems creating new email sub-accounts

Message 6 of 13
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only gives that error for restricted names or if the name does not meet the username format criteria..... if it is a legal one and is taken already it will give you the 3 options or to pick a new one...

 

try a simple test to confirm/deny you are having this particular issue and not some other underlying proplem.... try to create a test account such as "Testsubcreation2" or "Fixyourerrormessages" or just "Bob514"... If you get the same error with those types, then contact support and have them escalate your issue, as your account could possibly have an internal issue that needs to be resolved.

 

Best of luck with the issue and best of luck to Verizon on actually correcting that error message..... there was another error message FOREVER that had Verizon spelled Verison.....

---------------------------------------------------------------------------------------------------------------

Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
cjacobs001
Silver Contributor III
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Posts: 398
Registered: ‎10-09-2008

Re: problems creating new email sub-accounts

Message 7 of 13
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Don't forget the basics:  You must be in the primary verizon user ID account to create sub accounts
cjacobs001
prisaz
Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: problems creating new email sub-accounts

Message 8 of 13
(14,140 Views)

@cjacobs001 wrote:
Don't forget the basics:  You must be in the primary verizon user ID account to create sub accounts

I am, and was able to duplicate the error message many times. But when picking a unique valid user name, I had no problems. Just found the error message needs a better description, when attempting to add a sub account to test for the OP.

Techman28
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: problems creating new email sub-accounts

Message 9 of 13
(14,114 Views)

Johngalt48,

 

try creating your sub account through the MSN login it should work then the create sub account is on the left hand side of the MY MSN page

MatthewB
Contributor
Contributor
Posts: 1
Registered: ‎09-04-2009

Re: problems creating new email sub-accounts

Message 10 of 13
(13,276 Views)

Having a similar problem.  I'm attempting to create a sub account.  All the info is entered and it gives me an error msg right above the security question, says  Partner has account in a locked state.  I'm logged in under the primary account, I've used a ton of different user names.  Anyone know what I could do next?

 

 

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