Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

"Main" Wifi Network Not Connecting on Some Devices

Reply
NJTeacher
Contributor
Contributor
Posts: 2
Registered: ‎11-05-2020

"Main" Wifi Network Not Connecting on Some Devices

Message 1 of 4
(494 Views)

As of about 2 days ago, my iPhone is giving the message "No Internet Connection" when I try to connect to my main home wifi network. This did not happen previously. I am also unable to connect a new work Macbook to this network. Both devices will connect to the "Guest" network though. I'm wondering if anyone knows why they will not connect to the "main" network and if there is any concern with using the "Guest" network as my primary network on these devices. Both the "main" and "Guest" networks are password protected.

3 REPLIES 3
Cang_Household
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,347
Registered: ‎09-06-2020

Re: "Main" Wifi Network Not Connecting on Some Devices

Message 2 of 4
(486 Views)

Does your device name or NetBIOS name include special characters, such as spacebars?

NJTeacher
Contributor
Contributor
Posts: 2
Registered: ‎11-05-2020

Re: "Main" Wifi Network Not Connecting on Some Devices

Message 3 of 4
(472 Views)

It does include a hyphen, which is how it was set up by Verizon. I have not changed that. Both the "main" and "Guest" are the same; one simply has "-Guest" added at the end so there are two hyphens in that device name.

Cang_Household
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,347
Registered: ‎09-06-2020

Re: "Main" Wifi Network Not Connecting on Some Devices

Message 4 of 4
(458 Views)

Sorry for the confusion. What you are telling me are the SSIDs of the WiFi, not the device name. I am referring to the name of each wireless endpoint device, like your smartphone, labtop, and etc.

 

For an iPhone, you can find the device name by going to Settings -> General -> About -> Name.

 

Also, please give more information about your router. Is it a G3100 or a G1100?

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title