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"Pending Order" needs cleared so that a new online order can be opened...

Posts: 1
Registered: ‎11-24-2015

"Pending Order" needs cleared so that a new online order can be opened...

Message 1 of 2

Order was placed online on 11/20/15, then cancelled same day. Per call, a Verizon rep verified that the order was indeed cancelled. Now trying to place a new online order, but getting the message "Your account currently has a pending order. That order must complete before you are able to proceed with online ordering." A Verizon rep stated on 11/22/15 that there is no pending order on the account. They had no idea why a pending order message was showing up. I deleted browser history / cookies / etc, refreshed browser, and even tried accessing the account in a different browser. Pending Order message still appears...



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Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: "Pending Order" needs cleared so that a new online order can be opened...

Message 2 of 2

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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