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router/modem fee NOT waived

Posts: 1
Registered: ‎03-22-2018

router/modem fee NOT waived

Message 1 of 2

I just spent an hour and 12 minutes on the phone with Verizon support getting bounced between billing, technical support, and billing again. I was told by the technician that installed the modem/router at my new apartment that if I allowed him to mount the modem to my wall he would waive my rental fee. The post below is from July 2017. The tech that came to my apartment two weeks ago on 3/12/18 said the same exact thing. When I called Verizon support none of them had heard of this at all. I kept asking why there was also a post about this on their website. Clearly the technicians are promising something that the billing department isn't aware of. I'm just curious, why are techs telling customers this? You all work for the same company but yet no one from the billing department had ever heard of this. I saw the technician check something off on the tablet he had with him about mounting to the wall. Can anyone help?

Moderator Moderator
Posts: 2,091
Registered: ‎07-06-2016

Re: router/modem fee NOT waived

Message 2 of 2
This issue has been escalated to a Verizon agent.
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