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slllooowww internet

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Contributor
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Posts: 1
Registered: ‎03-05-2016

slllooowww internet

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Dear Verizon, i have contacted for the Fios 25Mbps plan. as speeds have never come close to even half that, do you think i should be paying half the monthly bill? i have spent countless hours with your "customer service" dept. getting instructions on how to do your work for you. Perhaps next time a payment is due, you should be calling my customer service dept. who will sent you in my voice-response system which will then direct you on how to manufacture your own money. if i wanted DIY internet, i would have bought it at IKEA. You should honor your own contract and provide the service you promote in your advertising.
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,826
Registered: ‎11-04-2008

Re: slllooowww internet

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This is a peer to peer support forum.

Verizon only guarantees your connection to their network.

Run a test via a wired connection to speedtest.verizon.net.

If that meets your 25/25 plan, they are meeting their contract.

If not, you can use that data to contact support to have the problem investigated.


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