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slow connection/ disconnect

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skyliner34
Bronze Contributor II
Bronze Contributor II
Posts: 122
Registered: ‎12-15-2010

slow connection/ disconnect

Message 1 of 5
(817 Views)

I been having trouble since 3 days ago. Slowness/disconnect.

 

Why am I having this problem? I have been disconnected/ lagging on my pc games which is connected via ethernet. I am getting 20/22 on my speedtest instead of 25/25 which is a little slower. I am even getting 15/5 on my wireless laptop/iphone. Now before you tell me you aren't going to get the promised speed on wifi I don't need that. I get full speed all the time but it's happening for 3 days on all devices. Even my brother in law laptop is slow and my sister laptop is slow on internet.  What can I do about it? I tried changing the ip address. I tried resetting my router which is a netgear wnr2000. I don't know what else to try.

4 REPLIES 4
cyberdome
Bronze Contributor I
Bronze Contributor I
Posts: 70
Registered: ‎01-15-2014

Re: slow connection/ disconnect

Message 2 of 5
(806 Views)

You can try Factory reset the router. back of router use a small pin to press the reset button for few seconds. and you can also try manual reboot the ONT.   unplug the power cord from outlet and unplug battery, then plug it back in.

 

Wireless speeds are not guaranteed.  The best speeds are achieved over Ethernet Cat5 wired connection.

 

This does not work. call tech support have them send you a new router.

 

 

good luck.

skyliner34
Bronze Contributor II
Bronze Contributor II
Posts: 122
Registered: ‎12-15-2010

Re: slow connection/ disconnect

Message 3 of 5
(803 Views)

You said to reboot the ONT. Does that mean unscrewing the white box that is on my wall outside my house and pressing a button? 

 

I get full wireless speed everytime it's just this pass 3 days along with ethernet problems.

viafax999
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,159
Registered: ‎11-10-2009

Re: slow connection/ disconnect

Message 4 of 5
(776 Views)

@skyliner34 wrote:

You said to reboot the ONT. Does that mean unscrewing the white box that is on my wall outside my house and pressing a button? 

 

I get full wireless speed everytime it's just this pass 3 days along with ethernet problems.


Disconnect the battery then unplug from the 110 ac.  Wait a while then plug it back in and remember to reconnect the battery.

 

cyberdome
Bronze Contributor I
Bronze Contributor I
Posts: 70
Registered: ‎01-15-2014

Re: slow connection/ disconnect

Message 5 of 5
(734 Views)

your ONT might be going bad. contact Verizon so that they can run tests on the ONT box.

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