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some devices not connecting to SON

some devices not connecting to SON

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Contributor stratus2
Contributor
Posts: 1
Registered: ‎09-17-2019
Message 1 of 2
(534 Views)

I have enabled the self organizing network feature and now some devices refuse to connect to the wireless network. My MacBook and iPhone connect fine, but my Ecobee Lite thermostat and Samsung TV will not connect. Yet these devices will connect to the Guest network. I prefer to not have the Guest network enabled but for now it's the only way for these devices to get online. Anyone else have similar issues?

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Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,199
Registered: ‎06-24-2018
Message 2 of 2
(502 Views)

Some wifi devices will get confused with a single SSID. Best thing to do would be to just disable SON. 

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