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trouble getting into my camera system when away from home

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grh372
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Contributor
Posts: 3
Registered: ‎12-28-2019

trouble getting into my camera system when away from home

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I have a camera system installed, have the 100/100 service and theres times when i try to get into them to view the cameras and it won't connect. other times it gets right in.  Is there a setting that would give the cameras priority or maybe allow more bandwidth?? 

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Edg1
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Posts: 1,956
Registered: ‎06-24-2018

Re: trouble getting into my camera system when away from home

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@grh372 wrote:

I have a camera system installed, have the 100/100 service and theres times when i try to get into them to view the cameras and it won't connect. other times it gets right in.  Is there a setting that would give the cameras priority or maybe allow more bandwidth?? 


The 100/100 mbps plan is plenty of bandwidth. Try assigning a static IP to you DVR and opening the ports that your  camera system recommends. 

grh372
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Registered: ‎12-28-2019

Re: trouble getting into my camera system when away from home

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done this already still having the issues.

Edg1
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Gold Contributor VII
Posts: 1,956
Registered: ‎06-24-2018

Re: trouble getting into my camera system when away from home

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And the DVR connects with ethernet, right? Not a wifi one?

grh372
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Posts: 3
Registered: ‎12-28-2019

Re: trouble getting into my camera system when away from home

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exactly.  ports are forwarded as well. 

Edg1
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Gold Contributor VII
Posts: 1,956
Registered: ‎06-24-2018

Re: trouble getting into my camera system when away from home

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Maybe it’s the app. Take a look at the Play Store or App Store reviews and see if other people have the same complaint. 

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