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trying to find out if something is wrong

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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎11-04-2009

trying to find out if something is wrong

Message 1 of 15
(723 Views)

i have the 35/35 plan since nov and for months on visual ware my speed would test at 43/38 or 39 download is still good but upload now is anywhere from 31-35

thats not the main issue the main issue is general internet usage has been sluggish and ive been running into issues such as pages not loading and giving connection error or timing out and im sure its not the pages them selves or the individual computer ive tested this out to be sure

any help looking into it this would be greatly appreciated

14 REPLIES 14
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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎11-04-2009

Re: trying to find out if something is wrong

Message 2 of 15
(676 Views)

anyone?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,495
Registered: ‎12-15-2010

Re: trying to find out if something is wrong

Message 3 of 15
(673 Views)

Has your latency gone up any besides the upload decreasing? I also assume you are on an Ethernet connection, correct? Would you happen to know what model ONT you have? If you don't know which one you have, provide a picture of your ONT if possible.

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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎11-04-2009

Re: trying to find out if something is wrong

Message 4 of 15
(670 Views)

havnt notice what the latency was before..yes ethernet

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: trying to find out if something is wrong

Message 5 of 15
(653 Views)

There have been some reports of incidents at Verizon that Verizon blames on the strike.

 

And there was a major ISP that provides service to a number of popular servers that lost their power and emergency generators failed to kick in correctly.  To correct that had to shut down for several hours.

 

These any other problems can cascade around the internet even if you are not using one of the servers directly effected.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,495
Registered: ‎12-15-2010

Re: trying to find out if something is wrong

Message 6 of 15
(649 Views)

That was down in another country (Ireland) and affected Microsoft and Amazon services for that region. I doubt it was related to FiOS slowdowns. Unless you're talking about another one...

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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎11-04-2009

Re: trying to find out if something is wrong

Message 7 of 15
(645 Views)

my slow downs arent just since the strike its been a little over a month i think since it all started

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,495
Registered: ‎12-15-2010

Re: trying to find out if something is wrong

Message 8 of 15
(641 Views)

OK. For a basic check, go to this website:

 

http://pingtest.net/

 

Test to a few servers the closest to you. Post up the results you get.

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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎11-04-2009

Re: trying to find out if something is wrong

Message 9 of 15
(636 Views)

http://www.pingtest.net/result/45111218.png

 

b on line quality i use to always get an a

 

ping and jitter i dont recall what i use to get

 

and it cant even test my packet loss

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,495
Registered: ‎12-15-2010

Re: trying to find out if something is wrong

Message 10 of 15
(632 Views)

You obtained a B since the packet loss test didn't complete. Try some other servers to see if it does complete. Also, pingtest.net does keep a history of tests. See if you can find your older results, for comparison.

 

Also, if you can find out what ONT model you have, that would give us additional information. The model number of the ONT or a photo of the ONT/inside customer access portion of it would work.

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