quick menu

unable to connect to random sites (when previously I was able to days before)

unable to connect to random sites (when previously I was able to days before)

Contributor maten
Posts: 1
Registered: ‎11-14-2018

Recently I received the following message when attempting to go to sites that I was able to in the past.


Access Denied

You don't have permission to access "http://www.ae.com/" on this server.

Reference #18.15dc6068.1542235351.711e518


So far I receive this message from American Eagle Outfitters, Saks, Timberland, and Express (attempting to do some Christmas shopping).


I also received this message when trying to go to these sites from my iphone while my iphone is connected to my home wifi (fios). However, I noticed that when i turn off the wifi on my iphone and use my phone's service, I am able to get to these sites without an issue. I also noticed that when I use my phone/laptop at a friend's house while connected to their home network (not fios) I am able to reach these sites without an issue. I have already tried deleting all of my browser history, cookies, data, cache, etc and restarting, however I keep getting the same error message when trying to reach these sites.


It seems the link between my iphone and computer is my fios wifi. I have searched posts for those experiencing similar issues and the most recent within the fios community is from 9/2018 but no resolution found. Please help! hopefully some answers have been found!

Silver Contributor III Silver Contributor III
Silver Contributor III
Posts: 399
Registered: ‎07-29-2015

This is definitely a strange issue.


All the above websites you mentioned are hosted by a company known as "Akamai". That error message you are seeing comes from their servers, not Verizon.


However Akamai should have fixed this problem by now (as they are the world's largest content delievery network, they have very vigorous monitoring) - is this issue still ongoing?


If you go to this website https://dnsleaktest.com/, and click "Standard Test", what are the results?

Best of luck!

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps


Watch Fios