unresolved connection issue
Sherryl2
Newbie

I have had connection issue for two weeks. Either the connection comes and goes or none at all. Tech support had sent me 3 technicians to fix the problem. First one replaced my router, second one replaced a coupler, third one replace the main box outside. The problem still exist! They're setting me up with another appointment,  I complaint to customer service and was offered to compensate for the two weeks of interrupted service, wasn't concern for the fact that a service provider wasn't able to provide me the service. What about the days I wasted waiting for the techs that have a tendancy to be late,  and the frustration of not able to have a functioning Internet. How many more appointments will it take to fix the problem or for someone to give me a straight answer what the issue is. 

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Re: unresolved connection issue
Telcoguru
Master - Level 1

When you lose the connection is the Internet light on the router amber or off altogether? Do you have other services? Are they going out also?

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