upgraded my fios but have to wait 2 weeks

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Contributor
Contributor
Posts: 2
Registered: ‎08-25-2011

upgraded my fios but have to wait 2 weeks

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hi i upgraded my fios from 25mb/25mb to 35mb/35mb why do i have to wait 2 weeks before its upgraded. the person on the phone said nobody will be coming out since

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,000
Registered: ‎05-27-2010

Re: upgraded my fios but have to wait 2 weeks

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Chances are you don't ... that's a simple provisioning change in the central office ... although all orders may be backlogged due to the strike so it may just be that they aren't processing these kinds of change requests at the moment in favor of clearing the backlog of new orders, etc.

 

I'd trying using the online order to request the change or try calling again.

 

 

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Contributor
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Registered: ‎08-25-2011

Re: upgraded my fios but have to wait 2 weeks

Message 3 of 6
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seems i can't change the date to be changed.. how hard is it just flip a switch

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Silver Contributor I
Silver Contributor I
Posts: 218
Registered: ‎07-28-2011

Re: upgraded my fios but have to wait 2 weeks

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Depends on the switch and where it is located relative to the person or persons doing the flipping.

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,000
Registered: ‎05-27-2010

Re: upgraded my fios but have to wait 2 weeks

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Not really ... it's all done in software.  The bandwidth constrsints are enforced as a software parameter on the port to which the connection terminates -- the actual bandwidth between the head end and ONT remains unchanged and constant -- you're connection is just throttled by the software to not exceed a certain amount (or more correctly allow a certain minimum guarenteed bandwidth burstable based on local capacity to some percentage above the configured amount.

 

Unless there's an upstream bandwidth/aggregation problem between the CO where this person's connection terminates and the next hop within the Verizon network, there's no physical "flip" to switch.   Since they're already on 25/25 service which is serviced by the same hardware end to end that services 35/35 connections, that's about the only scenario I can surmise might be the reason for the delay -- that they need more bandwidth between CO and whatever aggregation point regionally that connection flow towards.

 

 

 

 

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Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: upgraded my fios but have to wait 2 weeks

Message 6 of 6
(519 Views)

Kathyzz,

 

 

generally the main reason for this is if a customer orders video equipment with it. That is the only reason why it would be 2 weeks out however we still should be able to get the data speed up and running the same day

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