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wi fi network speed

Contributor JohnJr1
Posts: 6
Registered: ‎10-27-2017
Message 11 of 12

I do not have any android devices.  I have three different devices that work with 2.4 GHz...at other houses.  None will connect here.


If a forum member gives me a solution to my problem I will  happily give Kodos.  But so far no one seems to have any idea what I can do to solve my problem.  When I dial the 1-800-verizon number I am unable to get technical help.  I am never albe to get a real human being to talk to.  The automated voice asks me again and again to explain what is wrong with my phone.  After 10 minutes or so I give up.

Gold Contributor VII
Gold Contributor VII
Posts: 4,827
Registered: ‎10-18-2016
Message 12 of 12

I have previously given you instructions as to remedy the situation. Just read my replies.

you must have a defective G1100 router. I told you to call and get another one.

i showed you in the product manual you most certainly do have 2.4, 5 & guest WiFi 

if you are saying otherwise then no amount of help can be given here.

what you are claiming is impossible.


as far as kudos. I don’t care if you give them or not. I still help other customers out of the kindness of my heart. I am not looking for them, don’t need them or expect them.

why would anyone have to get kudos for doing the right thing?


Do as I have instructed you call 1-800-VERIZON and wait for someone to assist you.

dont call expecting a quick pick up. You are one customer out of millions.

learn patience. Once on the phone ask for a new router or a service call to your premises.


Good Luck


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