Customer service appointment question
nids_83
Newbie

I've been trying to get a tech fix my fios cable/internet for a week!! I first called right after it went out, saturday, and stayed on the line with the rep guiding me through reseting steps for over an hour. That didn't work, so I scheduled an appointment for friday. They sent me a text on Sunday saying that the issue has been resolved and that the appt. Was cancelled. I called again, and try to convince them that my service is still not working. I reschedule for next sunday, since they're not available evenings and I'm not available during the day, Sunday comes and I get a text that the tech will be coming at 5 pm, then I get an update that he'll come at 2 pm...2, 3, 4, 5 pm and nothing, I call and I'm told that ghe tech is not coming because they all went home already, I get upset and call again, and now I'm told that the tech is on his way and he'll be here by 9 pm...it's 9 pm and nothing, I call again and now I'm told that I have to wait till Monday, but I they don't know if the technician will be available yet...worst customer experience ever! I'm expecting to get a big discount on my bill, since my services have been out for 9 days now. I just want to get my services back and get this over with or just cancel the services all together, I don't have time for this.

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Re: Customer service appointment question
LawrenceC
Moderator Emeritus

Hi nids_83,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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